Refund policy

Returns
We offer free return or exchanges within 30 days of receipt on all orders provided they have not been worn or damaged in any way. We may not be able to exchange or refund bespoke and custom items, please contact us.
Please email us at hello@SeaNic.life before returning an item to us.

If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process:
(1)    Notify us.
Please notify us as soon as possible of your intention to return or exchange an item. You can notify us by email at seaniclife@yahoo.com
(2)  We will contact you via email if we have any questions or concerns regarding your Return and Refund request.
(3)  Send it back
Please send the item(s) back to Us. We will provide you with free postage information via email. Send the item you wish to return to the following address: 5 Hazel Close, Teignmouth, Devon,TQ14 8RN
We cannot be held responsible for items damaged or lost in transit, so please make sure you ask for proof of postage when shipping your items.
(4)   Inspection and Refund
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price. If you requested an exchange, we’ll ship the replacement item to your address within 3 days of processing your return (subject to stock availability).

To follow-up on the status of your return or for any other questions of inquiries, please contact us by email: hello@SeaNic.life

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@seanic.life.